Our hospitality firm in Benin City is currently seeking a skilled and professional Receptionist to join our team.
Greet and welcome guests in a friendly and professional manner.
Handle incoming calls and redirect them to the appropriate department or person.
Provide accurate information to guests regarding services, facilities, and promotions.
Assist guests with check-in and check-out processes.
Manage reservations and maintain guest records.
Handle guest complaints or issues, escalating them to the appropriate staff members when necessary.
Maintain a clean and organized reception area.
Coordinate with other departments to ensure smooth operations and guest satisfaction.
Perform administrative tasks such as filing, data entry, and managing correspondence.
Follow company policies and procedures to ensure the security and confidentiality of guest information.
Bachelor’s degree (B.Sc/HND) in any discipline.
Minimum of 2 years of experience as a Receptionist or in a customer-facing role.
Excellent communication and interpersonal skills.
Professional appearance and demeanor.
Strong customer service orientation.
Proficiency in using telephone systems and office equipment.
Good organizational and multitasking abilities.
Attention to detail and problem-solving skills.
Proficiency in MS Office suite.