Operations Manager – Nightlife (Club & Lounge) at Value Edge Management Service Limited

Job Description

Job Summary

  • Our client is looking for a proactive and passionate Operations Manager to manage the day-to-day operations and processes of the business.
  • Candidates for this position must have a hospitality background before sending an application. Our General Manager needs a strong right arm to assist in opening and closing our major nightclub here in Benin City.
  • We seek an individual who desires to move up the ladder with our company through diligence and hard work.
  • The position requires employees to be on weekends and holidays as that is the nature of our industry.
  • The position necessitates a high energy personality who is willing to think on their feet and be a problem solver.
  • He / She will support the General Manager in Club / Lounge management and is responsible for training and helping to develop the venue’s identity.

Responsibilities

  • Ensures customer requests and feedback, both verbal and written are responded to promptly and efficiently
  • Maintains and creates relationships within the industry to increase revenues and guest attendance in the venue
  • Manages sales and conversions
  • Provides clear handover during shift changes, ensuring each shift is reviewed and handovers/briefings are carried out
  • Stays aware and notified all staff of menu changes, special requests and any upcoming party reservations are properly prepared for and implemented
  • Reviews and communicates financial concerns and new information with the General Manager of the venue.
  • Manages monthly inventory control/turnover
  • Controls costs without compromising standards and customer experience
  • Assists with building and maintaining an efficient team of employees, driving the team towards meeting and attempting to exceed business objectives
  • Supports the delivery of all key training with the General Manager, identifying training needs and capability gaps within the team
  • Promotes a positive and open-door policy with the venue staff at all times
  • Audits holiday/sick/vacation and scheduling needs on a daily and weekly basis
  • Ensures a safe workplace by identifying and reporting hazards and taking corrective action where needed
  • Responds to alleged food hygiene issues, deploying all necessary resources to protect reputation, guest satisfaction at all time
  • Trains staff and addresses any issues regarding training on a daily and weekly basis
  • Effectively oversees and directs all venue, lounge, and/or bar operations in a smooth and professional manner
  • Reviews/addresses venue and staff issues with upper and lower level management in a timely and organized manner

Qualifications

  • B.Sc or equivalent (Preferred)
  • Must have five years of Lounge/Nightclub Management experience, preferably in a Casino environment
  • Previous experience managing new venue concepts is a plus, with experience in Casino being most ideal
  • Proven leadership abilities with emphasis on creating and maintaining positive work environments
  • Must be able to manage multiple tasks in stressful environments
  • Strong interpersonal and communication skills are essential
  • Experience managing P/L and budgets is a plus

Schedule:

  • 8-hour shift
  • Holidays
  • Night shift
  • Weekend availability.

Benefits

  • Competitive Salary
  • Paid time off
  • Paid training
  • Participation in our Total Rewards program with a competitive base salary, incentive plans, leave, and health schemes.
  • Work within a fast-paced and innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences

Method of Application

Interested and qualified candidates should send their Applications / CV to: info@valueedgemgt.com.ng or valueedgemgt@gmail.com using the Job Title as the subject of the email.